Questions & Answers
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CONTACT INFORMATION
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Services Information
What kind of remote technical support does 3D Market USA offer for 3D printers?
At 3D Market USA, we offer comprehensive remote technical support designed to assist users in resolving a wide range of issues with their 3D printers. Our services include troubleshooting print quality problems, guiding users through hardware and software setup, helping with slicer configurations, performing remote firmware updates, and providing support for error messages or mechanical faults.
All sessions are carried out via video calls or remote desktop access to ensure clear communication and real-time assistance.
Are the training sessions for beginners or advanced users?
We offer courses for all levels. Beginners will learn how to set up and use their 3D printer, while advanced users can deepen their understanding of slicing optimization, dual-material printing, professional workflows, and advanced maintenance techniques.
Each training can be adapted to your current skill level and needs.
How can I tell if my printer needs technical maintenance?
Signs your printer needs maintenance include: inconsistent extrusion, clicking noises from the extruder, uneven layer lines, print failures, or error messages on the display.
If your prints have dropped in quality or the machine is behaving unusually, it’s time for a maintenance session.
Does remote technical support include fixing print errors?
Absolutely. One of our most common services is helping users identify and resolve printing errors such as warping, layer shifting, under-extrusion, stringing, or poor bed adhesion.
During the session, our technicians will review your slicing settings, check the printer’s mechanical components, and guide you through adjustments or calibrations needed to improve your print quality.
Does 3D Market USA offer preventive maintenance remotely?
Yes. Preventive maintenance is crucial to extend the life of your 3D printer and avoid unexpected breakdowns.
Through remote sessions, we guide you in checking and cleaning critical parts such as the nozzle, extruder, build plate, and belts.
What kind of maintenance can be done online without physical intervention?
Many routine tasks can be handled remotely, including nozzle cleaning, axis lubrication guidance, firmware updates, slicer optimization, extrusion calibration, and replacement part installation support.
As long as no major component needs to be physically repaired or replaced, we can assist you entirely online.
Payment Information
What payment methods are available?
We accept credit and debit cards, bank transfers, and PayPal.
How can I purchase a support, training, or maintenance plan?
You can sign up for any of our services directly on our website by selecting your preferred package. We also assist via WhatsApp or email if you need help choosing the right plan.
Payments are secure, and we offer options for individual sessions.
How can I schedule an online technical support session?
Scheduling a support session with us is quick and easy. You can book directly through our website by choosing a date and time that fits your schedule.
Alternatively, you can reach out via WhatsApp or phone call to speak with one of our support agents, who will help you set up the appointment. We recommend having your printer model and a description of the issue ready to streamline the process.
How can I register for a course or request a diagnosis?
You can register directly on our website by selecting the course you’re interested in, or fill out the contact form to schedule a technical diagnosis.
You can also message us on WhatsApp for immediate assistance.
What contact methods are available for support requests?
You can contact us through our website’s contact form, by email, or via WhatsApp for faster communication. Our customer service team is ready to help you choose the best service or schedule your next session.
What does a 3D printer diagnosis include?
The diagnosis includes a full inspection of mechanical, electronic, and firmware components.
We provide a detailed report with potential issues and recommendations.
Frequently Questions
How often should I schedule remote maintenance?
We recommend remote maintenance at least once every 3 months, depending on your usage frequency.
Heavy users, such as schools, prototyping labs, or service bureaus, may benefit from monthly checkups to keep equipment running reliably.
How is a remote maintenance check carried out?
Our technician connects with you via video call and guides you step by step through the inspection and maintenance tasks.
You’ll learn how to clean components properly, calibrate the printer, and check for wear or misalignment. It’s an educational experience as well as a practical service, especially for teams managing multiple printers.
Which 3D printer brands or models do you cover?
We work with a wide range of brands, including Creality, Anycubic, Prusa, Bambu Lab, Raise3D, among others.
You can consult with us in advance to confirm if we can provide personalized training for your specific or industrial equipment.
What tools do I need to receive remote technical support?
To receive remote support, you’ll need a stable internet connection, a computer or smartphone with a camera and microphone, and access to your 3D printer.
In some cases, we may also ask you to install a remote access program to assist you more efficiently. This allows our technician to view your screen and guide you step by step.
What level of experience do your technicians have?
Our team is composed of certified and experienced 3D printing professionals. They have worked with a wide range of machines and technologies, from desktop printers to industrial equipment.
Their expertise ensures fast, accurate diagnoses and high-quality service.
Are the training sessions live or recorded?
They are live sessions with a specialized instructor, where you can ask questions in real time.
Do the courses provide a certificate or proof of completion?
Yes, once you complete the training, you will receive a digital certificate of participation.